This unit describes the skills and knowledge required to repair boot up procedures in a variety of operating systems (OS).

It applies to individuals who use technical and specialised knowledge and a systematic approach to troubleshooting and fault finding.

No licensing, legislative, or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine organisation’s help desk procedures	1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client
2. Identify OS	2.1 Examine operating system file and root structure 2.2 Identify profile information 2.3 Explore the help structure 2.4 Observe boot process
3. Differentiate OS	3.1 Compare and contrast features of OS 3.2 Examine kernel file structures 3.3 Determine currency of operating system
4. Analyse OS boot processes	4.1 Analyse boot procedures 4.2 Evaluate associated boot files 4.3 Itemise boot procedures for different operating procedures

Evidence of the ability to:

review technical support procedures with client

evaluate the functionality of the operating system (OS)

differentiate the OS features, structure and currency

analyse the OS boot processes and procedures.

Note: Evidence must be provided on at least TWO operating systems.

To complete the unit requirements safely and effectively, the individual must:

analyse boot processes in use

identify and analyse files required for operation

compare and contrast the key features of a range of OS.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to special purpose tools, equipment, materials and industry software packages, including:

stand-alone or networked personal computer

appropriate OS installation compact disk or recovery boot disks

drivers for connected devices

help-desk system.

Assessors must satisfy NVR/AQTF assessor requirements.

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine organisation’s help desk procedures	1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client
2. Identify OS	2.1 Examine operating system file and root structure 2.2 Identify profile information 2.3 Explore the help structure 2.4 Observe boot process
3. Differentiate OS	3.1 Compare and contrast features of OS 3.2 Examine kernel file structures 3.3 Determine currency of operating system
4. Analyse OS boot processes	4.1 Analyse boot procedures 4.2 Evaluate associated boot files 4.3 Itemise boot procedures for different operating procedures

Evidence of the ability to:

review technical support procedures with client

evaluate the functionality of the operating system (OS)

differentiate the OS features, structure and currency

analyse the OS boot processes and procedures.

Note: Evidence must be provided on at least TWO operating systems.

To complete the unit requirements safely and effectively, the individual must:

analyse boot processes in use

identify and analyse files required for operation

compare and contrast the key features of a range of OS.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to special purpose tools, equipment, materials and industry software packages, including:

stand-alone or networked personal computer

appropriate OS installation compact disk or recovery boot disks

drivers for connected devices

help-desk system.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Review organisation’s technical support procedures
Interrogate help desk system
Liaise with client
Examine operating system file and root structure
Identify profile information
Explore the help structure
Observe boot process
Compare and contrast features of OS
Examine kernel file structures
Determine currency of operating system
Analyse boot procedures
Evaluate associated boot files
Itemise boot procedures for different operating procedures
Review organisation’s technical support procedures
Interrogate help desk system
Liaise with client

Assessment Cover Sheet

ICTSAS424 - Support different operating systems

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS424 - Support different operating systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: